We ship with UPS STANDARD service within the EU and with UPS EXPRESS SAVER for all other destinations.
Personal pick-up is not possible.
Orders are processed as soon as we have received payment in full.
You will be forwarded a tracking number for your reference as soon as the order is picked up by UPS.
All import duties will be charged to the recipient by UPS or the local customs office directly, once the parcel reaches its destination country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Acronym GmbH has no control over these charges. For more information on your country's specific import taxes please contact UPS or the customs office in your country directly.
For all parcels that are refused upon delivery due to unpaid customs charges; the customer assumes full responsibility for all costs of return including postal and/or shipping charges, customs charges, and handling fees.
For orders outside the EU: if your order is above 1000 EUR and will be exported back to Acronym GmbH, then the application for Export Documents for your order must be carried out by Acronym GmbH at the EU customs office. Please note that the processing time for these documents may take up to an additional 2-3 days.
Acronym ships products from Germany and the Czech Republic.
For all orders shipped from the Czech Republic and for all orders shipped from Germany over 153,00 EUR:
- Germany: UPS Insured Standard Shipping/approximately 2 business days – 19 EUR
- EU + UK: UPS Insured Standard Shipping/approximately 2 business days – 25 EUR
- USA + Canada: UPS Insured Express Saver/approximately 2 business days – 45 EUR
- Rest of World: UPS Insured Express Saver/approximately 2 business days – 55 EUR
For all orders shipped from Germany up to 153,00 EUR1:
- Germany: National Postal Service/approximately 2 business days 8 EUR
- EU + UK: European Postal Service/includes insurance/approximately 5 business days 15 EUR
- Rest of World: Worldwide Postal Service / includes insurance/approximately 10 business days 19 EUR
1 Specialty goods will be shipped directly from producer Uslu Cosmetics GmbH, executed Tuesdays and Fridays via Fedex or DERCourier.